Customer Service Advisor (m/f/d)

Ratepay • Berlin

  • Full-time


from today

Your duties

Together, we work every day on customized solutions for major online retailers and marketplaces, shaping the payment solutions of tomorrow.

In Customer Service (m/f/d), depending on your focus, you will be the contact for all service issues related to billing, systems, collections and fraud.

Your tasks are:  
  • Assisting our merchants and customers with questions about our systems and merchant billing and account clarification
  • Handling reminder, collection and payment clarification cases  
  • Answering e-mail inquiries (merchants and end customers)  
  • Clarification of invoices and returns  
  • Co-design of internal processes

Your profile

  • Good PC and MS Office skills
  • Experience in finance, customer service and with SAP is an advantage
  • Strong communication skills, emphatic and have a high service orientation
  • Committed, friendly appearance and diligent way of working
  • You are committed and want to contribute to a strongly growing company with a lot of dedication
  • You solve problems creatively
  • You are open-minded, outgoing and enjoy working in a team
  • You work independently and have the will to constantly improve yourself
  • You can express yourself very well in written and spoken language
  • Knowledge of English is an advantage, but not a must

Our offer

  • A wild collection of characters with faults, strengths and flaws - that's fine too and we take you just as you are
  • Room for personal growth and professional development
  • Flexible working hours and mobile office option (our working hours are between 8am-1pm from Monday to Friday, partly in shifts)
  • Secure working environment and a lot of creative freedom
  • Trustful interaction in a warm team with flat hierarchies
  • Company and team events, knowledge exchange and the opportunity to contribute your own ideas
  • Individual solutions for balancing work and family life
  • Company pension plan in the form of our Ratepay Pension Plan
  • The opportunity to get involved in social projects as part of our sustainability initiative

More information

We value our diversity and welcome everyone to our team. Regardless of ethnic and social background, religious views, worldview, gender, sexual orientation, physical and mental limitations, age, marital status, educational background and nationality.

Does that sound like an exciting challenge for you? Nadine, our People & Organisation Partner, is looking forward to your application.             

Join our team. Together we create the future of digital payments

Apply now