Incident Change Manager (m/f/d)

Ratepay • Berlin

  • Full-time


from today

Your duties

Together we work every day on customized solutions for large online retailers and marketplaces and shape the payment solutions of tomorrow. As Incident & Change Manager (m/f/d) you are part of the IT Service Operation team and support keeping real-time payments running 24/7 at Ratepay.
Your tasks are:
  • You interpret messages from our monitoring and get to know the impact of change processes on the operation
  • You will work together with the Problem & Change Manager to set up sustainable processes to avoid future incidents
  • You are the contact person for the planning and implementation of deployments and changes from all departments
  • You lead working groups and are in close contact with colleagues from other departments
  •  You document results, learnings and processes continuously and thus create transparency

Your profile

  • You have a completed apprenticeship, a degree in computer science or a comparable qualification; career changers who enjoy the subject matter are also welcome
  • You have first experiences in the Windows / Linux server and database environment as well as in change management
  • You have a strong customer and service orientation and can translate the IT language for our customers.
  • In addition, you are tech-savvy and comfortable with tools and ticket systems
  • You have a high level of communication skills and work independently and proactively
  • In addition, you are willing to be on call
  • You are passionate about your subject and want to contribute to a fast-growing company with a lot of commitment
  • You are open, outgoing and enjoy working in a team
  • You work independently and have the will to constantly improve yourself
  • You can express yourself confidently in German and English and inform your colleagues as well as external customers about outages and upcoming maintenance work

Our offer

  • A team with passion for agility in which you play a decisive role
  • Working with a modern Tech-Stack and the free choice of your working tools
  • A challenging job in a rapidly growing industry
  • Room for personal growth and professional development
  • Flexible working hours and mobile office options
  • A safe working environment with plenty of scope for creativity
  • Trustful interaction in a welcoming team with flat hierarchies
  • Company and team events, knowledge exchange and the opportunity to contribute your ideas
  • Compatibility of work and family life
  • Become a digital nomad: Work with Ratepay from any country within the EU for up to 3 months per year

More information

We value our diversity and welcome everyone to our team. Regardless of ethnic and social background, religious beliefs, worldview, gender, sexual orientation, physical and mental limitations, age, marital status, educational background and nationality.
Does that sound like an exciting challenge for you? Thomas, our Recruiter, is looking forward to your application.

There are many good reasons to join Ratepay. That's what our colleagues say:

Marc Trösken
Marc Trösken

Find out more in our people stories.

Daniela Becker
Daniela Becker

1. Who are you and what do you do at Ratepay?

I am Daniela, currently 42 years young and work at Ratepay as Identity and Access Manager. My responsibilities include assigning and checking permissions and access to our systems and tools.

2. What has been your development at Ratepay so far?

I started at Ratepay in October 2020 in IAM (Identity and Access Management) and have felt right at home here from the very beginning. From day one, I felt welcome here and was perfectly integrated into my team. Everyone is open to questions and happy to help accordingly.

3. What do you particularly like about Ratepay?

At Ratepay, I especially like the great interaction among each other. We have great, wonderful and sympathetic colleagues from all over the world and we move Ratepay forward every day.

4. Why is your team looking for more colleagues?

We are constantly growing and therefore need support and team members in various areas. So if you are looking for a varied job, would like to develop and contribute, and also want to have great colleagues, then come and join us!

5. What is your best balance to work?

My best balance to work is photography. In addition to classic photography with a DSLR, I also like to be in the air and try to capture the beauty of nature from a bird's eye view. Furthermore, I like boating (with my rubber dinghy ), traveling (preferably to Norway), cycling and making music.

6. Which three words describe you best?

Cordial, careful, nature-loving

7. When do you turn up the radio?

Herbert Grönemeyer! But of course also other music, actually everything is possible. I also enjoy listening to soundtracks. 

8. Who would you like to have lunch with?

Arne Friedrich, Torsten Sträter, Herbert Grönemeyer

Michaela Kittel
Michaela Kittel

"That's what our teams say. There are many reasons to start with Ratepay."

René Kray
René Kray

"That's what our teams say. There are many reasons to start with Ratepay."

Join our team. Together we create the future of digital payments

Apply now