- Are you an Incident Manager with German language skills?
- Are you passionate about ensuring the stability and service of IT & financial systems?
- Are you a pro at conducting incident response and thrive in dynamic environments?
- Do you want a role that offers a rewarding challenge, great culture and large impact?
As Incident Manager you are part of our IT Service Operation team and support keeping real-time payments running 24/7 at Ratepay (don't worry, payments experience is not required).
You'll play a critical role in ensuring the efficient and effective resolution of incidents and disruptions that impact our organization's operations and will be responsible for coordinating incident response efforts, minimizing the impact of incidents, and ensuring that lessons learned are applied to prevent future occurrences with new strategies and processes.
What You'll Do
Incident Response Management:
- Interpret messages from our monitoring and assess the impact of change processes on our operations
- Oversee the incident response process from initiation to resolution.
- Quickly assess the severity and impact of incidents and prioritize response efforts accordingly.
- Collaborate with cross-functional teams to assemble and manage incident response teams as needed.
- Ensure timely communication and reporting of incidents to relevant stakeholders.
- Conduct thorough post-incident reviews to identify the root causes of incidents.
- Document incident details, actions taken, and lessons learned.
- Work closely with technical teams to analyze data and evidence related to incidents.
- Develop and implement incident prevention strategies based on findings.
- Maintain clear and concise communication channels during incident response, keeping stakeholders informed.
- Prepare incident reports and updates for management and executive teams.
- Facilitate incident communication to external parties, such as customers or regulatory authorities, as necessary.
- Establish and maintain an incident management process that aligns with industry best practices.
- Identify areas for improvement in incident response procedures and drive necessary changes.
- Foster a culture of continuous learning and improvement within the incident management team.
- Maintain detailed records of all incidents, response activities, and resolutions.
- Generate incident reports and analyze incident data to identify trends and opportunities for improvement.
- Provide training and guidance to team members and other relevant stakeholders on incident management best practices.
- Conduct tabletop exercises and drills to ensure preparedness for potential incidents.