Incident Manager

Ratepay • Berlin

  • Full-time


from today

Your duties

Together we work every day on customized solutions for large online retailers and marketplaces and shape the payment solutions of tomorrow. As Incident & Change Manager (m/f/d) you are part of the IT Service Operation team and support keeping real-time payments running 24/7 at Ratepay.


Your tasks are:


  • You interpret messages from our monitoring and get to know the impact of change processes on the operation
  • In cooperation with the Problem & Change Manager, you will ensure seamless setting up sustainable processes to avoid future incidents
  • In addition, you ensure the completeness, correctness and quality of the documentation associated with Incident & Change Management
  • Communication with internal stakeholders, as well as regular implementation of deployments and changes are also an important part of your work
  • In addition, you lead working groups and you are in close contact with colleagues from other departments in order to identify and successfully solve deeper disruptions

Your profile

  • You have a completed apprenticeship, a degree in computer science or a comparable qualification; career changers who enjoy the subject matter are also welcome
  • First experiences in the Windows / Linux server and database environment as well as in change management
  • Very good communication skills, decisiveness and an analytical approach to solving IT error situations.
  • Knowledge of common tools and ticket systems
  • You are a strong customer and service oriented person and can translate the IT language for our customers. 
  • In required, you are willing to be on call
  • Good communication skills in German and English

Our offer

  • A team with passion for agility in which you play a decisive role
  • Working with a modern Tech-Stack and the free choice of your working tools
  • A challenging job in a rapidly growing industry
  • Room for personal growth and professional development
  • Flexible working hours and mobile office options
  • A safe working environment with plenty of scope for creativity
  • Trustful interaction in a welcoming team with flat hierarchies
  • Company and team events, knowledge exchange and the opportunity to contribute your ideas
  • Compatibility of work and family life
  • Become a digital nomad: Work with Ratepay from any country within the EU for up to 3 months per year

Equal Opportunities & Diversity

We value our diversity and welcome everyone to our team. Regardless of ethnic and social background, religious beliefs, worldview, gender, sexual orientation, physical and mental limitations, age, marital status, educational background and nationality.

Join our team. Together we create the future of digital payments

Apply now