Senior Product Manager (Buyer Experience) m/f/d

Senior Product Manager – Buyer Experience
 
As part of a diverse and cross-functional product management team, you take active ownership of your product area, i.e., one of the key buyer experience platform teams – managing customer-facing products in a B2B2C setup. 
 
As a leading white-label BNPL player, buyer experience is one of the key aspects of our product offering. We are amidst a rapid upgrade of our buyer experience platform – panning from checkout experience to post checkout buyer lifecycle management. You lead a key team of engineers to build state-of-the-art customer experience offering. You enable Ratepay to be more data-informed and make advanced insights-driven decision-making feasible in a unique white-label B2B2C setup. You combine technical proficiency, a strong sense of user experience, and business insight to design and execute on the requirements to build innovative products. We are a cross-functional team of specialists in product, engineering and data working closely together. 
Sounds like a match? Let’s talk and see what we can come up with together!

 What you’ll do:

• You are responsible for the extensive development of buyer experience platform offerings to optimize the customer journey and experience based on customer, stakeholder and market needs.
• Drive ideation, technical development, and launch of innovative products and features, with accountability for all stages of the product development lifecycle 
• Together with the product and platform teams, and stakeholders, you develop quarterly and annual product plans (product roadmap) and drive the discovery and implementation of products that help us reach our quarterly and yearly goals.
• You will lead a Scrum team comprising front-end, back-end and/ or full stack engineers – be responsible for user story refinement, manage and prioritise the product backlog.
• Collaborate closely with the UI/ UX designers to get a deeper understanding of the customer journey and experience and design customer interfaces
• Translate business requirements and customer research into detailed definitions, documentation, and functional design concepts
• Formulate clear, data-driven business cases, write feature specifications, manage project execution and sequencing – be able to communicate clearly and defend reasoning to stakeholders 
• Define and analyze metrics to inform the success of a product and develop action plans accordingly 
• Conduct peer market research and benchmark relevant aspects of CX-oriented products.

• At least 5 years of relevant working experience in CX-related product management.
• You are a subject matter expert in B2C or B2B2C customer experience and customer-facing products, preferably in the FinTech or payments space.
• Strong in conducting in-depth cross-functional product discovery, and following it through to product development and launch
• Solid data analytics acumen, designing A/B tests and similar to facilitate data-driven decisions.
• Strong understanding of customer lifecycle management and solid experience with UI/UX designing, customer journey mapping, process optimization, and process improvement
• Ability to communicate using wireframes, user stories, story mapping, and/or other similar methods
• Experience managing Scrum teams comprising front-end and back-end engineers
• Experience in payments product design, such as instalments, is a plus
• Passion to get involved in a rapidly growing company; experience working with OKRs is a plus.
• You have good English language skills - experienced in verbal and written communication and data presentation skills, including an ability to effectively communicate with both business and technical teams 

• Flexible working hours and hybrid working options to balance work and family life
• Surrounded by entrepreneurial people with plenty of room for creativity and new ideas
• A stable working environment (we are part of the Nexi Group - one of the biggest financial groups in Europe)
• Room for personal growth and professional development
• Trustful interaction in a welcoming team with flat hierarchies
• A highly diverse and culturally ambitious business with 40+ nationalities 
• A challenging job in a rapidly growing industry
• The opportunity to work within a fast-moving industry leader combining modern technology and standards
  

Benefits

• Company and team events, knowledge exchange and the opportunity to contribute your ideas
• Generous private pension scheme - Ratepay matches 100% of your contribution up to 100 Euros per month
• The chance to get involved in social projects as part of our sustainability initiative
• Become a digital nomad: Work with Ratepay from any country within the EU for up to 3 months per year
• Annual BVG allowance to supplement the cost of public transport in Berlin
• Equipment support allowance 
• Seasonal vaccinations, health checks and eye exams
• Self-care days
• 28 days vacation 
• Employee Bereavement plan
• Social Friday, where employees can take a half day off to contribute to a community initiative
• Access to a corporate benefits platform where employees can get great discounts and offers for a range of online shops and activities
• Free language learning through Babbel as well as group live classes for those who want to improve their English or German
• access to learning platforms like Udemy for teams can attend conferences and, if included in their P&D goals, can attend additional training sessions.

We value our diversity and welcome everyone to our team. Regardless of ethnic and social background, religious beliefs, worldview, gender, sexual orientation, physical and mental limitations, age, marital status, educational background and nationality.

With over 250 employees and 40 different nationalities, we take our values seriously. These include; ownership, growth, integrity, collaboration, customer centricity and inclusion (4/7 of our C-Level Board members are female).