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Customer Service

Grow with us

Our Ratepay family consists of many diverse personalities. Together, we take on responsibility and we grow, personally as well as professionally. We constantly improve ourselves. With passion, openness and a lot of heart. There are many good reasons to start your personal growth journey at Ratepay. Here is what our colleagues say.


I am …
Technical Solution Manager

You should have read ...
the "Ender" saga by Orson Scott Card, "The Sorrows of Young Werther" by Goethe, and thousands of other books. Reading is great!

You should have seen ...
Hard Candy, all Tarantino movies and After Life (great series).

I turn Spotify louder when the following (among others) songs come on ...
Bad Guy - Billie Eilish, Somebody to Love - Jefferson Airplane, Godzilla - Eminem

Ratepay for me is ...
a great employer who gives me the opportunity to discuss, test and implement ideas. Also a place where I like to be. Be it for work, for professional and personal exchange, or for a round of poker. In addition, I have the opportunity to develop myself further – professionally as well as personally.

At Ratepay you are right, if...
you are open for new things, you like to exchange ideas with others and you want to fill a topic like Fintech with enthusiasm and life.

What there is to know about this department:
Customer Service Management

For a Wonderful Customer Experience
All-Round Care with the Potential to Surprise
Customers with questions? Retailers who need advice? In Customer Service Management, we are their first point of contact. We provide help on anything to do with the topics of invoicing, technical systems, collection, goods deliveries and returns as well as fraud. We always keep an eye on quality management here. Our aim is to offer the best service for customers and partners, every day. There is no place here for stagnation or rigid structures, and things are never boring in our industry, which is constantly reinventing itself.


Recruiting Team