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Customer Service

What there is to know about this department:

For a Wonderful Customer Experience
All-Round Care with the Potential to Surprise
Customers with questions? Retailers who need advice? In Customer Service Management, we are their first point of contact. We provide help on anything to do with the topics of invoicing, technical systems, collection, goods deliveries and returns as well as fraud. We always keep an eye on quality management here. Our aim is to offer the best service for customers and partners, every day. There is no place here for stagnation or rigid structures, and things are never boring in our industry, which is constantly reinventing itself.

The sweet spot! Let’s talk perks.

We're more than just a workplace – we're a vibrant community of innovators, collaborators, and visionaries who love what we do and reward those who work with us. Here, your career isn't just a job. It's an opportunity to thrive, learn, and make a difference. Take a look at these great personalised benefits of working at Ratepay On a monthly basis, you can choose between mobility, fitness, food, training and much more.

Flexible working hours

Work remotely (EU for up to 4 weeks a year)

28 vacation days per annum

Financial security including Pension plan

Medical extras (Flu vaccinations etc.)

Learning and development (Access to various self-development platforms such as language learning and skills enhancement.

Monthly lunches as well as Beets & Roots discounts

Community connect. We take certain days off to give back to the community as a unit. (Animal shelters, homeless aids, and various charities)

Ratepaw community: Our office has a floor which is dog-friendly. So, bring your pawsome pet to work when needed.

Gym memberships and fitness

Health & wellbeing