Customer Service
Grow with us
Our Ratepay family consists of many diverse personalities. Together, we take on responsibility and we grow, personally as well as professionally. We constantly improve ourselves. With passion, openness and a lot of heart. There are many good reasons to start your personal growth journey at Ratepay. Here is what our colleagues say.
What there is to know about this department:
Customer Service Management
For a Wonderful Customer Experience
All-Round Care with the Potential to Surprise
Customers with questions? Retailers who need advice? In Customer Service Management, we are their first point of contact. We provide help on anything to do with the topics of invoicing, technical systems, collection, goods deliveries and returns as well as fraud. We always keep an eye on quality management here. Our aim is to offer the best service for customers and partners, every day. There is no place here for stagnation or rigid structures, and things are never boring in our industry, which is constantly reinventing itself.
Teamwork is our Trump Card
Only together can we achieve our goal. That is why, in our team, collaboration is paramount. Central to this: we share our knowledge. Always. That is the only way we can help one another to build expertise, to make our work easier and to become better every day. In addition, this also demands an honest and constructive culture of feedback. Here, we all have a sympathetic ear for concerns, questions and suggestions from the others – any time. We know that we are very different characters with very different strengths and weaknesses – and that is precisely what defines our quality.
What Can You Offer?
Do you enjoy working in a diverse and colourful team? Excellent! We are happy to have new colleagues who are genuine and honest, good communicators and empathetic, who see a focus on customers, service and solution not as empty words but rather put it into practice enthusiastically every day, and for whom continuous development and lifelong learning are not just a matter of course but also an inner need.
What We Offer You
Awaiting you is a fabulous team that will support you in all the highs and lows, that has fun in its work, and above all that stands out for its diversity. Nobody has to pretend here – however you live, love or feel comfortable and whatever you believe, wherever you come from and wherever you want to go.
Contacts
