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Customer Service

Our Values

Ownership
Ownership
  • We walk the talk and do what we say we’ll do
  • We are accountable for what we do
  • We act like owners 
Growth
Growth
  • We focus on performance  and deliver results
  • We embrace change
  • We never stop learning; we are curious
Integrity
Integrity
  • We keep our standards high
  • We act in line with stakeholder expectations
Collaboration
Collaboration
  • We are team players and  support each other
  • We embrace constructive feedback
  • We listen carefully and communicate in an open and honest way
Customer Centricity
Customer Centricity
  • We put our customers first and create value for them
  • We build state-of-the-art products for our customers – not solutions
     
Inclusion
Inclusion
  • We trust and respect each other
  • We create an inclusive  environment and build diverse teams
  • We challenge biases and combat stereotypes
What there is to know about this department:
Customer Service Management

For a Wonderful Customer Experience
All-Round Care with the Potential to Surprise
Customers with questions? Retailers who need advice? In Customer Service Management, we are their first point of contact. We provide help on anything to do with the topics of invoicing, technical systems, collection, goods deliveries and returns as well as fraud. We always keep an eye on quality management here. Our aim is to offer the best service for customers and partners, every day. There is no place here for stagnation or rigid structures, and things are never boring in our industry, which is constantly reinventing itself.

Contacts

Recruiting Team