(Junior) Customer Support Specialist (m/w/d) Part-time

Ratepay • Berlin

Part-time

B2 7, 10178 Berlin

from today

Your Mission

We are seeking a proactive and communicative Customer Support Specialist to join our team.
This role is responsible for managing incoming support tickets, providing professional and solution-oriented assistance to our customers, and ensuring a consistently high level of customer satisfaction. The ideal candidate brings excellent communication skills, a structured work approach, and a strong customer-first mindset.

Ticket Management

Monitor and respond to incoming support tickets in a timely and professional manner.
Troubleshoot and resolve customer inquiries, escalating complex cases when necessary.
Maintain accurate records of customer interactions and resolutions provided.

Customer Interaction

Communicate clearly and empathetically with customers via email or ticketing tools.
Keep customers informed about the status of their requests.
Identify and escalate recurring issues, bugs, or service gaps to relevant internal teams.

Continuous Improvement

Identify opportunities to improve internal support processes and enhance the customer experience.
Contribute to internal knowledge bases and documentation.
Participate in training and team development activities.

Your Profile

Proven experience in customer support or a related service role.
Strong problem-solving skills and high attention to detail.
Excellent verbal and written communication skills in German; English is a plus.
Ability to work independently, prioritize tasks, and stay organized.
Familiarity with ticketing and CRM systems (e.g. Salesforce, SAP) is an advantage.

The sweet spot! Let’s talk perks.

We're more than just a workplace – we're a vibrant community of innovators, collaborators, and visionaries who love what we do and reward those who work with us. Here, your career isn't just a job. It's an opportunity to thrive, learn, and make a difference. Take a look at these great personalised benefits of working at Ratepay On a monthly basis, you can choose between mobility, fitness, food, training and much more.

Flexible working hours

Work remotely (EU for up to 4 weeks a year)

28 vacation days per annum

Financial security including Pension plan

Medical extras (Eye examination etc.)

Monthly lunches as well as Beets & Roots discounts

Learning and development (Access to various self-development platforms such as language learning and skills enhancement.

Community connect. We take certain days off to give back to the community as a unit. (Animal shelters, homeless aids, and various charities)

Health & wellbeing

Gym memberships and fitness

Ratepaw community: Our office has a floor which is dog-friendly. So, bring your pawsome pet to work when needed.

Our Recruitment Process

Step 1: Intro Call with a Senior Talent Partner

The first call with our recruiter is meant to be an introduction to ratepay, our culture and recruitment process.

We want to get to know you better, understand who you are beyond your CV and find out what excites you.

Step 2: Meet your future Manager

This step is designed to get to know your future manager and the role better.

During this conversation we will dive deeper into your experience and share more about the team you would work with and share expectations from both sides.

Step 3: Team interview & skill assessment

This step looks slightly different in different business areas but is to assess technical and culture add.

It usually consists of a role-specific case study or technical assessment as well as assessing values alignment with some senior members of the team you would be joining.

Step 4: Coffee chat (optional)

This step doesn't occur in every process, it depends on the role.

The coffee chat would generally take place with either a senior stakeholder from the business area you are joining such as a C-level leader or Head of department, or in some cases with a Senior HRBP.

Ready to shape the future of digital payments? Join our team

Apply now!

Want to learn more about other opportunities at ratepay? Explore our other departments:

Commercial Data & Analytics Finance & Controlling Legal, Compliance, IT Security Marketing & Communications People & Organisation Product Risk Management Strategy & Special Projects Tech Working students, Interns Initiative application