Team Lead Fraud Screening (m/f/d)

Ratepay • Berlin

Full-time

Berlin

from today

Your Mission

Every day, we work together on tailor-made solutions for large online retailers and marketplaces, shaping the payment solutions of tomorrow. Fraud prevention is one of the main levers for protecting our revenue and keeping our merchants’ checkout running smoothly.

We’re looking for a Team Lead Fraud Screening (m/f/d) who wants to own that challenge end-to-end: run a team on the front line, make fast calls with data, and keep our losses under control while we scale. 

The Role 

You will lead one of our Fraud Investigation teams in the Risk department and work in close collaboration with the second team lead. Together, you own: 

Day-to-day fraud operations 
Team performance and quality 
KPI steering and continuous improvement

Your work will directly show up in our contribution margin and in the trust our merchants place in us. 

Key Responsibilities

Run the floor: Set priorities, clear blockers, and make sure fraud cases are handled with a high level of quality. 
Hit the numbers: Monitor KPIs and design measures to get us back on track when something drifts. 
Be the fraud owner: Act as the go-to person for all fraud screening questions from internal teams and key customers. 
Grow the team: Coach, give feedback, and create a culture where people are encouraged to share ideas and take responsibility to optimise processes.
Upgrade how we work: Challenge and improve processes so they scale with volume instead of breaking under it. 
Connect the dots: Work with Product, Risk, Ops and external partners to make sure our fraud setup keeps up with our growth.

Your Profile

You have 2+ years of leadership experience (team lead, supervisor, or similar). Co-leading teams is a plus, not a requirement. 
You’ve worked in fraud prevention, payments, risk, or e-commerce operations and are comfortable making decisions with data and judgment. 
You’re organised and decisive: you keep multiple topics moving, set clear priorities, and don’t freeze when things get noisy. 
You lead with clarity and empathy: you set a high bar, explain the “why”, and help people get better. 
You communicate clearly in German and English (min. B2) and can align different stakeholders around a decision.

If you’ve never worked in fraud but have strong operational leadership in a similar environment and are excited to learn about the domain, we still want to hear from you.

Please note: We are unable to cover travel expenses or sponsor visas. Therefore, we are looking for applicants who are already based in or around Berlin.

Equal Opportunities & Diversity

We value our diversity and welcome everyone to our team. Regardless of ethnic and social background, religious beliefs, worldview, gender, sexual orientation, physical and mental limitations, age, marital status, educational background and nationality. With over 200 employees and 40 different nationalities, we take our values seriously. These include ownership, growth, integrity, collaboration, customer centricity and inclusion.

The sweet spot! Let’s talk perks.

We're more than just a workplace – we're a vibrant community of innovators, collaborators, and visionaries who love what we do and reward those who work with us. Here, your career isn't just a job. It's an opportunity to thrive, learn, and make a difference. Take a look at these great personalised benefits of working at Ratepay On a monthly basis, you can choose between mobility, fitness, food, training and much more.

Flexible working hours

Work remotely (Up to 8 weeks a year)

28 vacation days per annum (+ 24th & 31st December free)

Financial security including Pension plan

Medical extras (Eye examination etc.)

Monthly lunches as well as Beets & Roots discounts

Learning and development (Access to various self-development platforms such as language learning and skills enhancement)

Community connect. We take certain days off to give back to the community as a unit. (Animal shelters, homeless aids, and various charities)

Health & wellbeing

Gym memberships and fitness

Ratepaw community: Our office has a floor which is dog-friendly. So, bring your pawsome pet to work when needed.

Our Recruitment Process

Step 1: Intro Call with a Senior Talent Partner

The first call with our recruiter is meant to be an introduction to ratepay, our culture and recruitment process.

We want to get to know you better, understand who you are beyond your CV and find out what excites you.

Step 2: Meet your future Manager

This step is designed to get to know your future manager and the role better.

During this conversation we will dive deeper into your experience and share more about the team you would work with and share expectations from both sides.

Step 3: Team interview & skill assessment

This step looks slightly different in different business areas but is to assess technical and culture add.

It usually consists of a role-specific case study or technical assessment as well as assessing values alignment with some senior members of the team you would be joining.

Step 4: Coffee chat (optional)

This step doesn't occur in every process, it depends on the role.

The coffee chat would generally take place with either a senior stakeholder from the business area you are joining such as a C-level leader or Head of department, or in some cases with a Senior HRBP.

Ready to shape the future of digital payments? Join our team

Apply now!

Want to learn more about other opportunities at ratepay? Explore our other departments:

Commercial Customer Service Data & Analytics Finance & Controlling Legal, Compliance, IT Security Marketing & Communications People & Organisation Product Strategy & Special Projects Tech Working students, Interns Initiative application