Product Lead for Merchant Onboarding (m/f/d)

Ratepay • Berlin

Full-time

B2, 10178 Berlin

from today

Here's What You'll Be Doing

As Product Lead for Merchant Onboarding (m/f/d) at Ratepay you´ll lead the end-to-end merchant onboarding experience, from sign-up to platform integration. You design the strategy and user journey while orchestrating cross-team collaboration to deliver a seamless process that drives merchant satisfaction and accelerates time-to-value.

Key Responsibilities:

Product Strategy:

Create the product strategy for merchant onboarding that aligns with business goals and customer needs.
Develop a roadmap to reduce friction, increase activation rates, and streamline onboarding through automation.

Technical Product Development:

Guide engineering teams in designing backend systems and integrations for seamless onboarding.
Build scalable solutions for merchant data collection, verification, and system integration.
Create efficient, user-friendly, and compliant onboarding flows.
Implement self-service features to minimize manual effort.

Cross-functional Leadership:

Partner with commercial teams and technical integration managers to identify merchant pain points and requirements.
Coordinate with sales and marketing teams to build intuitive experiences.
Align with compliance and legal teams to meet regulatory requirements.
Drive analytics initiatives to track metrics and uncover actionable insights.

Customer-centric Focus:

Execute user research to improve the onboarding experience continuously.
Create comprehensive resources including tutorials, guides, and FAQs.
Track key metrics and implement data-driven improvements.

Your profile

Bring 5+ years of product management experience, focusing on onboarding and user activation (B2B preferred)
Demonstrate strong understanding of merchant onboarding processes
Show technical aptitude with backend systems, APIs, and integrations, experience with SalesForce is a plus but not a must have.
Present proven success delivering complex, customer-centric products
Possess excellent stakeholder management and communication skills
Display proficiency with data analytics tools like Tableau
Maintain knowledge of compliance requirements (KYC, AML)
Exhibit strong problem-solving skills and passion for customer experience

Equal Opportunities & Diversity

We value our diversity and welcome everyone to our team. Regardless of ethnic and social background, religious views, worldview, gender, sexual orientation, physical and mental limitations, age, marital status, educational background and nationality. With over 250 employees and 40 different nationalities, we take our values seriously. These include; ownership, growth, integrity, collaboration, customer centricity and inclusion.

The sweet spot! Let’s talk perks.

We're more than just a workplace – we're a vibrant community of innovators, collaborators, and visionaries who love what we do and reward those who work with us. Here, your career isn't just a job. It's an opportunity to thrive, learn, and make a difference. Take a look at these great personalised benefits of working at Ratepay On a monthly basis, you can choose between mobility, fitness, food, training and much more.

Flexible working hours

Work remotely (EU for up to 4 weeks a year)

28 vacation days per annum

Financial security including Pension plan

Medical extras (Eye examination etc.)

Learning and development (Access to various self-development platforms such as language learning and skills enhancement.

Monthly lunches as well as Beets & Roots discounts

Community connect. We take certain days off to give back to the community as a unit. (Animal shelters, homeless aids, and various charities)

Ratepaw community: Our office has a floor which is dog-friendly. So, bring your pawsome pet to work when needed.

Gym memberships and fitness

Health & wellbeing

Our Recruitment Process

Step 1: Intro Call with a Senior Talent Partner

The first call with our recruiter is meant to be an introduction to ratepay, our culture and recruitment process.

We want to get to know you better, understand who you are beyond your CV and find out what excites you.

Step 2: Meet your future Manager

This step is designed to get to know your future manager and the role better.

During this conversation we will dive deeper into your experience and share more about the team you would work with and share expectations from both sides.

Step 3: Team interview & skill assessment

This step looks slightly different in different business areas but is to assess technical and culture add.

It usually consists of a role-specific case study or technical assessment as well as assessing values alignment with some senior members of the team you would be joining.

Step 4: Coffee chat (optional)

This step doesn't occur in every process, it depends on the role.

The coffee chat would generally take place with either a senior stakeholder from the business area you are joining such as a C-level leader or Head of department, or in some cases with a Senior HRBP.

Ready to shape the future of digital payments? Join our team

Apply now!

Want to learn more about other opportunities at ratepay? Explore our other departments:

Commercial Customer Service Data & Analytics Finance & Controlling Legal, Compliance, IT Security Marketing & Communications People & Organisation Risk Management Strategy & Special Projects Tech Working students, Interns Initiative application