At Ratepay, we are dedicated to revolutionizing the world of digital payments. Established in 2009, we have grown to become Europe's leading white-label Buy Now Pay Later payment provider, processing over 2.5 million transactions per month. Our diverse team of 200+ professionals collaborates to create customized, state-of-the-art payment solutions for major online retailers and marketplaces.
The Tech Ops Engineer will be responsible for providing technical assistance and support to clients/ Services, troubleshooting hardware and software issues, and ensuring customer satisfaction. This role requires a strong technical background, excellent problem-solving skills, and the ability to communicate effectively with clients.
Key Responsibilities:
- Maintain and monitor internal IT infrastructure, including servers, networks and enterprise applications
- Troubleshoot hardware, software, and system-related issues to minimize downtime.
- Implement and manage endpoint management systems (e.g., Intune, Baramundi, Apple BM).
- Collaborate with security, development, and support teams to ensure compliance and best practices.
- Support onboarding and offboarding processes, access management, and device provisioning.
- Maintain documentation, offer trainings to internal employees
