Technical Operations Engineer (m/f/d)

Ratepay • Berlin

Full-time

Berlin

from today

Your Mission

At Ratepay, we are dedicated to revolutionizing the world of digital payments. Established in 2009, we have grown to become Europe's leading white-label Buy Now Pay Later payment provider, processing over 2.5 million transactions per month. Our diverse team of 200+ professionals collaborates to create customized, state-of-the-art payment solutions for major online retailers and marketplaces.

Ratepay is seeking an experienced Tech Ops Engineer with a strong background in technical support and operations, including expertise in troubleshooting hardware and software issues and delivering high-quality client service. In this role, you will be responsible for providing technical assistance to clients and internal services, resolving technical problems, and ensuring customer satisfaction through effective communication and problem-solving.
 
Key Responsibilities:

Maintain and monitor internal IT infrastructure, including servers, networks and enterprise applications
Troubleshoot hardware, software, and system-related issues to minimize downtime.
Implement and manage endpoint management systems (e.g., Intune, Baramundi, Apple BM).
Collaborate with security, development, and support teams to ensure compliance and best practices.
Support onboarding and offboarding processes, access management, and device provisioning.
Maintain documentation, offer trainings to internal employees

Your Profile

Must-have skills:

Over 2 years of proven experience in a technical operations, system administration, or IT Service/ Helpdesk role.
Strong knowledge of Windows and/or macOS environments.
Experience with customer communication centric service/support roles.
Excellent problem-solving skills and attention to detail.
Configuration and administration of enterprise services (Azure, OKTA, Atlassian, Apple Business).

Nice-to-have skills:

Knowledge of monitoring/logging tools.
Experience with scripting languages (PowerShell, Bash, Python, etc.).
Certifications such as Google, Microsoft, AWS, or similar are a plus.
English B2/C1, optionally German B2.

Equal Opportunities & Diversity

We value our diversity and welcome everyone to our team. Regardless of ethnic and social background, religious beliefs, worldview, gender, sexual orientation, physical and mental limitations, age, marital status, educational background and nationality.
With over 200 employees and 40 different nationalities, we take our values seriously. These include ownership, growth, integrity, collaboration, customer centricity and inclusion.

The sweet spot! Let’s talk perks.

We're more than just a workplace – we're a vibrant community of innovators, collaborators, and visionaries who love what we do and reward those who work with us. Here, your career isn't just a job. It's an opportunity to thrive, learn, and make a difference. Take a look at these great personalised benefits of working at Ratepay On a monthly basis, you can choose between mobility, fitness, food, training and much more.

Flexible working hours

Work remotely (EU for up to 4 weeks a year)

28 vacation days per annum

Financial security including Pension plan

Medical extras (Eye examination etc.)

Monthly lunches as well as Beets & Roots discounts

Learning and development (Access to various self-development platforms such as language learning and skills enhancement.

Community connect. We take certain days off to give back to the community as a unit. (Animal shelters, homeless aids, and various charities)

Health & wellbeing

Gym memberships and fitness

Ratepaw community: Our office has a floor which is dog-friendly. So, bring your pawsome pet to work when needed.

Our Recruitment Process

Step 1: Intro Call with a Senior Talent Partner

The first call with our recruiter is meant to be an introduction to ratepay, our culture and recruitment process.

We want to get to know you better, understand who you are beyond your CV and find out what excites you.

Step 2: Meet your future Manager

This step is designed to get to know your future manager and the role better.

During this conversation we will dive deeper into your experience and share more about the team you would work with and share expectations from both sides.

Step 3: Team interview & skill assessment

This step looks slightly different in different business areas but is to assess technical and culture add.

It usually consists of a role-specific case study or technical assessment as well as assessing values alignment with some senior members of the team you would be joining.

Step 4: Coffee chat (optional)

This step doesn't occur in every process, it depends on the role.

The coffee chat would generally take place with either a senior stakeholder from the business area you are joining such as a C-level leader or Head of department, or in some cases with a Senior HRBP.

Ready to shape the future of digital payments? Join our team

Apply now!

Want to learn more about other opportunities at ratepay? Explore our other departments:

Commercial Customer Service Data & Analytics Finance & Controlling Legal, Compliance, IT Security Marketing & Communications People & Organisation Product Risk Management Strategy & Special Projects Working students, Interns Initiative application